FAQ and Returns/Refunds

Please keep in mind we are a very small business and all our items are handmade – natural colour variations will happen. As our items are made in very small batches please be aware that there may be some variation in colour and scent. Soy wax can be a bit temperamental and quality can vary for a number of factors that we cannot control (although we do our best) including temperature during shipping, the environment in which you are burning your candles or warming your melts. Also a lot of our coloured products have some artistic choices so they may very from the product images. If artistic flair isn’t your thing we offer a “natural” If you would like your candles or melts uncoloured and without embellishment add it to your notes on your order.

Your purchase is eligible for return or refund for 30 days after delivery.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

If you have changed your mind on your item – you will be responsible for the the return shipping – and keep in mind we offer flat rate shipping and it quite often is significantly less the the “Actual” shipping costs as those are determined by Canada Post Rates.

To complete your return, please send us an email confirming that you wish to initiate a return. We will reach out with solutions to your issue so please be as detailed as possible.

There are certain situations where only partial refunds are granted:

  • Candles or wax melts with obvious signs of use
  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at admin@adminjenniferleecandleco-com and we will give you instructions for returns.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

Need help?

Contact us at admin@adminjenniferleecandleco-com for questions related to refunds and returns.